FAQs
1. **What types of products do you offer?**
We offer a wide range of skin and hair care products, including moisturizers, serums, shampoos, conditioners, and treatments tailored for various skin and hair types.
2. **Are your products cruelty-free?**
Yes, all our products are cruelty-free. We do not test on animals and are committed to ethical practices.
3. **How do I know which products are right for my skin/hair type?**
We provide detailed descriptions and ingredient lists for each product. Additionally, our customer service team is available to help you select the best products for your specific needs.
4. **What is your return policy?**
If you are not satisfied with your purchase, you can return it within 30 days for a full refund or exchange, provided the product is unopened and in its original packaging.
5. **Do you offer international shipping?**
Currently, we only ship to the USA and Canada. Shipping fees and delivery times may vary based on your location.
6. **How can I track my order?**
Once your order is shipped, you will receive a tracking number via email, which you can use to track your shipment online.
7. **Do you have any discounts or promotions?**
We frequently offer discounts and promotions. Subscribe to our newsletter to stay updated on the latest offers.
8. **What payment methods do you accept?**
We accept a variety of payment methods, including credit/debit cards, PayPal, and other secure payment options.
9. **Are your products suitable for sensitive skin?**
Many of our products are formulated for sensitive skin. Please check the product descriptions for specific recommendations.
10. **How can I contact customer support?**
You can reach our customer support team via email at ThurayaCare@gmail.com or through our contact form on the website.
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