Return Policy for ThurayaCare
At ThurayaCare, we want you to be completely satisfied with your purchase. If you are not happy with your order, you may return it under the following conditions:
1. **Eligibility for Returns**
- Products must be returned within **30 days** of receiving your order.
- Items must be unused, unopened, and in their original packaging.
- Due to hygiene reasons, we cannot accept returns on opened skincare and haircare products.
2. **Return Process**
- To initiate a return, please contact our customer service at [support@thurayacare.com](mailto:thurayacare@gmail.com) with your order number and the reason for the return.
- We will provide you with a return authorization and shipping instructions.
3. **Shipping Costs**
- Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item sent, defective product).
- We recommend using a trackable shipping service or purchasing shipping insurance for items over $50.
 4. **Refunds**
- Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed to your original payment method within **5-10 business days**.
 5. **Exchanges**
- If you would like to exchange a product for another item, please follow the return process and place a new order for the desired item.
#### 6. **Contact Us**
- For any questions regarding returns or exchanges, please reach out to our customer support team at [thurayacare@gmail.com](mailto:support@thurayacare.com).
Thank you for choosing ThurayaCare! We appreciate your business.
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